Privacy Policy – Reserve App
Last Updated: 31 December 2025
Reserve (“we”, “us”, or “our”) operated by Schedula Technologies LTD, operates the Reserva mobile application, website, and partner portal (collectively referred to as the “Service”). This Privacy Policy explains how we collect, use, share, and protect user data.
By installing and using the Reserve App, you agree to the practices described in this Privacy Policy.
We comply with Google Play Developer Policies, Mauritius Data Protection Act, and GDPR guidelines.
1. Information We Collect
1.1 Personal Information
We may collect the following information when you create an account or use the app:
- Full Name
- Email Address
- Phone Number
- Encrypted/Hashed Password
1.2 Booking Information
- Chosen services
- Appointment date & time
- Business/partner booked with
- Booking history & status updates
1.3 Automatically Collected Data
- Mobile device details (OS, model, performance logs)
- Usage analytics & crash reports
- IP address & approximate region
1.4 Optional & Permission-Based Data
- Notifications (for booking updates, reminders)
- Media/File access only if used for profile picture upload
We do not access sensitive permissions (camera, contacts, files, GPS) unless explicitly required and approved.
2. How We Use Your Data
Data is collected to:
- Register and manage user accounts
- Process bookings & appointment management
- Send booking confirmations & updates
- Improve app performance and user experience
- Provide customer support
- Maintain platform security
We do not sell or trade your personal data.
3. Sharing & Disclosure
We only share data when necessary:
| Shared With | Reason |
| Service Providers (barbers/spas/etc.) | To fulfil appointments |
| Firebase & Google Services | Authentication, database & notifications |
| Legal Entities | Only when required by law |
4. Data Security
We protect your information using:
- Secure Google Firebase cloud infrastructure
- Encrypted password storage
- Secure transmission (HTTPS/SSL)
- Restricted internal access
While we follow best security standards, no system is 100% risk-free.
5. Data Retention & Account Deletion
Data is stored as long as your account is active or as necessary for service functionality.
You may request account deletion anytime at:
Upon deletion:
- Profile is removed
- Booking data may be anonymized
- Backups may remain briefly for secure system recovery
6. Children’s Privacy
The app is intended for users 18 years and older.
We do not knowingly collect data from children under this age.
7. Cookies & Tracking
Our app may use analytics identifiers.
Our website may use cookies to improve session experience.
You may disable cookies in browser settings.
8. Your Rights
Users may request to:
- Access stored information
- Edit account details
- Request deletion of account
- Withdraw consent
- Request a copy of collected information
All requests can be made via email.
9. Third-Party Services Used
The app integrates:
- Firebase Authentication
- Firebase Firestore Database
- Firebase Cloud Messaging
- Crashlytics / Google Analytics
- Google APIs & Sign-In Services
These operate under their own policies.
10. Policy Updates
We may update this Privacy Policy from time to time.
Continued use of the app constitutes acceptance of updated terms.
The latest version will always be published on our website.
11. Contact Details
For queries or data requests:
📩 Email: support@reservemu.com
🌐 Website: www.reservemu.com
Footer Information
© 2025 Reserve — By Schedula Technologies LTD
Business Registration Number (BRN): C25228122